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Enterprise Customer Success Manager

Customer Success London

If you shop online (and who doesn’t these days?), then chances are you’ve already interacted with Yotpo. We’re a leading eCommerce marketing platform, on a mission to help brands of all sizes accelerate their growth through exceptional customer experiences. Loyalty & Referrals program, SMS marketing, reviews, and visual user generated content are our bread and butter, but we have more solutions up our sleeve, too.

We have teams across the world, including the US, UK, Israel, Bulgaria and Australia — and we’re still growing. Yotpo secured a $230 million fundraising round in March 2021, our valuation is now $1.4 billion, and our primary goal is to deliver the best technology in the industry. You can hear all about it in our latest brand video

Sound exciting? Then read on, because we’re in pursuit of the best and the brightest minds to help us achieve our vision.

As an Enterprise Client Success Manager at Yotpo, you will be responsible for spearheading customized strategy, deploying Yotpo’s solutions, and building relationships with some of the world’s most established direct-to-consumer brands. Being a strong communicator, commercially adept, analytical, service oriented, and consultative are central to this role. 

What you'll do:

  • Spearhead customized strategy and build relationships with some of the world’s most established direct-to-consumer brands in the EMEA and APAC regions. 
  • Develop client-specific strategies that maximize ROI while leveraging insights, benchmarks, customer journey design, and other best practices in ecommerce marketing for our diverse client base.
  • Develop opportunities to drive up-sells and contract renewals.
  • Serve as a strategic consultant for your clients’ business while leveraging Yotpo’s solutions, working with clients to optimize their eCommerce marketing strategies with Yotpo’s products.  
  • Analyze key account statistics and performance metrics to identify pain points and patterns, delivering ROI and optimizing value for our customers. 

Who you are:

  • 2+ years experience in client management/strategy/consulting- preferably in a SaaS environment.
  • A proven track record of retaining and growing client relationships.
  • Expertise presenting concepts and vision to senior teams and influencing their strategy.
  • Ability to communicate technical concepts to technical and non-technical audiences
  • Experience of working with e-commerce and other website platforms, content management systems, and responsive websites.
  • Positive attitude and ability to build rapport from initial conversation and throughout the client lifecycle.
  • Ability to work in a hyper-fast paced and dynamic environment.
  • Familiarity with web design and development projects, analytics and tracking, CMS platforms, HTML/CSS, API, etc.
  • Solid understanding of the digital marketing channels, particularly search engine, social media, and email marketing
  • Native English speaker – a must, additional European languages – a BIG advantage. 

Bonus Points For:

  • Knowledge of e-commerce, online marketing and social media

If you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you.

About Yotpo UK

  • Private healthcare with dental and optical included
  • Pension contribution
  • Voluntary death in service policy
  • Cycle to work scheme
  • Generous PTO, volunteer days, holidays and flex days. 
  • Individualized career development, rewards and recognition. 
  • Wellness and philanthropic programming and events. 
  • In light of the global pandemic we’ve been working from home but we are now delighted to welcome our teams back in a hybrid model.
  • Meet part of the UK team: Jamie Clohesy, Jack Hobbs, Emily Jenkins

We are proud to be an equal opportunity employer. You’ll be working alongside awesome people where your voice is heard and your perspective is encouraged. Come join us and help us build a global company where we're all proud to belong. Yotpo is also committed to diversity, equity, and inclusion, and we want teammates who are similarly passionate about pushing for change in our industry.

We are delighted to welcome our teams back to the office on a hybrid basis where we are in the office two days per week. The office is buzzing with energy and excitement and hopefully you will like our dog friendly policy!

Yotpo is for everyone, and we’re committed to anti-racist work. We welcome and employ people regardless of race, color, gender identity, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

Interested in Yotpo?
Schedule a call with one of our eCommerce experts to learn more.
Thank you.
We'll be in touch in no time! In the meantime, take a look at what our customers are saying about Yotpo.
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Laura Doonin, Commercial Director recommendation on yotpo

“Yotpo is a fundamental part of our recommended tech stack.”

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