Yotpo Subsidiaries and Sub-Processors

Last Update: November 13, 2023

The following lists provide information regarding third-party sub-processors and corporate subsidiaries of Yotpo Ltd. (“Yotpo”), currently authorized to process Personal Data of End Users for Yotpo’s services. For purposes of this exhibit, the term “End Users” refers to the customers (Shoppers) of the Merchant.

Sub-Processors used by all Yotpo products
We use the third parties listed below in all Yotpo products

 

Name Description Location EU & UK data transfer mechanism
Amazon Web Services, Inc. Cloud computing / storage provider USA Standard Contractual Clauses
Akamai Technologies Israel Ltd. CDN Israel EU & UK Adequacy Decision
Edgecast Inc. CDN USA Standard Contractual Clauses
Salesforce.com, inc. Ticketing and support services USA Standard Contractual Clauses/DPF
SendGrid Inc. Cloud-based email services provider used to communicate emails to Shoppers. USA Standard Contractual Clauses/DPF
Snowflake Data warehouse USA Standard Contractual Clauses
OwnBackup Backup services for Salesforce Israel EU & UK Adequacy Decision
Coralogix, Inc. Log aggregation and correlation Israel EU & UK Adequacy Decision

 

Additional Sub-Processors used in the Reviews and Ratings product

Name Description Location EU & UK data transfer mechanism
Kaltura Inc. Provides a video hosting platform and service to enable the upload and hosting of Shoppers’ videos on the Merchant’s website. USA Standard Contractual Clauses
Peaberry Software Inc. (Customer.io) Cloud email services provider using End User behavioral data for targeted email communications. USA Standard Contractual Clauses

 

Additional Sub-Processors used in the Loyalty & Referrals product

Name Description Location EU & UK data transfer mechanism
Looker Data Sciences Inc. Data modeling and visualization platform for data analytics. USA Standard Contractual Clauses

 

Additional Sub-Processors used in the Visual UGC product

Name Description Location EU & UK data transfer mechanism
ViSenze Pte Inc. visual search and image recognition provider used to identifying products that appear in the images displayed on Merchant’s website EU, Singapore Standard Contractual Clauses
Kaltura inc. Video hosting platform used to enable the upload and hosting of Shoppers’ videos to the Merchant’s website. USA Standard Contractual Clauses

Additional Sub-Processors used in the Subscriptions product

Name Description Location EU & UK data transfer mechanism
Looker Data Sciences Inc. Data modeling and visualization platform for data analytics. USA Standard Contractual Clauses
Peaberry Software Inc. (Customer.io) Cloud email services provider using End User behavioral data for targeted email communications. USA Standard Contractual Clauses

Additional Sub-Processors used in the SMS product

 

Name Description Location EU & UK data transfer mechanism
Twilio Inc Enables communication with Shoppers via SMS and chat USA Standard Contractual Clauses/DPF
Vonage B.V.
(Nexmo Limited) 
Enables communication with Shoppers via SMS and chat Netherlands
Bandwidth Inc. Enables communication with Shoppers via SMS and chat USA US data only
HORISEN Messaging AG, part of LINK Mobility Group Enables communication with Shoppers via SMS and chat Switzerland EU & UK Adequacy Decision
Infobip Enables communication with Shoppers via SMS and chat USA Standard Contractual Clauses
Kalyera Enables communication with Shoppers via SMS and chat USA US data only
BurstSMS Enables communication with Shoppers via SMS and chat Australia Australian data only
InforU Enables communication with Shoppers via SMS and chat Israel Israeli data only
MessageBird B.V. Enables communication with Shoppers via SMS and chat Netherlands
RouteMobile LLC Enables communication with Shoppers via SMS and chat UAE Standard Contractual Clauses
Agile Telecom S.p.A. Enables communication with Shoppers via SMS and chat Italy
Dotgo LLC Enables communication with Shoppers via SMS and chat USA Standard Contractual Clauses

Subsidiaries & Support

The following are Yotpo’s subsidiaries and third-party customer support service providers that may be engaged to provide our Service. A third-party service provider will only serve as a sub-processor in cases where access to customer data is required to handle your support query

Name Description Location EU & UK data transfer mechanism
Yotpo Ltd. Yotpo Headquarters Israel EU & UK Adequacy Decision
Yotpo UK Limited Yotpo sales branch, includes support and sales teams UK EU Adequacy Decision
Yotpo Inc. Yotpo sales branch, includes support and sales teams US Standard Contractual Clauses
Yotpo (AUS) Pty Ltd. Yotpo sales branch, includes support and sales teams Australia Standard Contractual Clauses
SMSBump Limited SMSBump headquarters, includes development, support and sales teams Bulgaria
Alfa Business Outsourcing Philippines Inc DBA Teams.ph Provides customer support services to Yotpo’s Merchants and Shoppers Philippines Standard Contractual Clauses
Support Enterprises Inc. Provides customer support services to Yotpo’s Merchants and Shoppers Philippines Standard Contractual Clauses
Channel Information Technology Support and Leasing Services Corp Provides customer support services to Yotpo’s Merchants and Shoppers Philippines Standard Contractual Clauses

Changes to this list 

*Please note that we update our data processing agreement with new integrations and sub-processors as they become relevant. You can stay updated by subscribing below. We will only send you emails related to DPA updates: